Sales Person

JOB DESCRIPTION & SPECIFICATION

Job Title:

Sales Person for The Sussex Sign Company.

Reports to:

To plan and carry out all sales activities on assigned accounts or areas. Responsible for ensuring customer satisfaction and managing quality of product and service delivery.

KEY RESPONSIBILITIES:

  • Develop and maintain relationships with external clients.
  • Negotiating with external clients, solving any problems and making sure deadlines are met.
  • Provide sales/after sales support to external clients and monitor and resolve client specific concerns.
  • Providing technical support to external clients.
  • Maintain accurate contact information on external clients.
  • Providing price quotes to external clients when needed.
  • Assist external clients by suggesting products appropriate to their needs.
  • Communicate special requests by external clients to Design, Production and Installation Departments and Management.
  • Schedule sales activity.
  • Develop and maintain a customer database.
  • Make sales calls to new and existing clients.
  • Develop sales proposals.
  • Source and develop client referrals.
  • Suggesting price reviews based on feedback from external clients
  • Attending team meeting and sharing best practice with colleagues.
  • Checking and reporting on the external clients account’s progress.
  • Keeping in contact with the external client at all stages of the order.
  • Respond to sales inquiries and concerns by phone, electronically or in person.
  • Monitor and report on sales activities and follow up for management.
  • The ability to network professionally and obtain proactive leads and opportunities.
  • Ensure customer service satisfaction and good client relationships
  • Follow up on sales activity.
  • Liaising with suppliers to check the progress of existing orders.
  • Reviewing your own sales performance, aiming to meet or exceed targets.

KEY SUCCESS CRITERIA:
Working within the Sales Department for the achievement of client satisfaction, revenue generation, and long-term account goals in line with company vision and values.

  • Be able to communicate successfully in both written and verbal format.
  • Be cordial and amenable.
  • Be confident, be tactful and have a persuasive manner.
  • Have complete understanding of company pricing and proposal models.
  • Demonstrates the ability to carry on a business conversation with business representatives and decision makers. Ability to work under pressure.
  • Good organisational and time management skills.
  • Good ‘people skills’, for working with a range of colleagues and clients.
  • A professional manner.
  • Ability to work with little or no supervision whilst also being a team player.
  • Ability to take initiative.
  • Deliver personal and team sales targets.

QUALIFICATIONS & SKILLS:

  • Excellent communication skills, both written and verbal.
  • Flexible, enthusiastic and “Can Do” attitude.
  • Computer literate.
  • Multitasking ability.
  • Negotiation skills.
  • Objection handling.
  • Listening skills.

EXPERIENCE:

  • Experience in sales.
  • Ability to demonstrate business financial awareness.
  • Knowledge of basic business and customer service principles.
  • Proven ability to achieve sales targets.
  • Knowledge of principles and practices of sales.
  • Must be able to work independently and or part of a professional team.

PREFERABLE SKILLS:

  • Have knowledge and experience of working within the sign industry.

LEVEL OF AUTHORITY:

  • None.